Amy Fish – I Wanted Fries with That

At some point in our lives, we’ve all experienced a small injustice – a restaurant botching our lunch order, a business not returning our calls, or a fellow airline passenger squashing us by moving his seat back – and suffered in silence for fear of offending anyone. When we fail to speak up, however, we end up shortchanging ourselves. In I Wanted Fries with That, Amy Fish encourages listeners to stand up for themselves by complaining effectively. In her career as a university ombudsman, Fish has dealt with thousands of complaints – some trivial, some serious – and gained actionable insights about what works and what doesn’t. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved – whether you’re trying to right the wrongs of the world or just claim the French fries you ordered.
Author: Amy Fish
Narrator: Andrea Gallo
Duration: 7 hours 12 minutes
Released: 19 Jan 2010
Publisher: Recorded Books
Language: English

User Review:

paisley traveling

If youve ever struggled with how to voice concerns or how to get what you need without sounding like a jerk, this book is for you! Very practical examples and thoroughly thought out content. Thanks Amy Fish for a great and helpful read!