Deb Duncan, Todd Duncan – The 10 Golden Rules of Customer Service

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.
Author: Deb Duncan, Todd Duncan
Narrator: Christopher Grove, Janet Metzger
Duration: 53 minutes
Released: 19 Jan 2004
Publisher: Gildan Media, LLC
Language: English

User Review:

snub intrepid

I wish there was more practical detail for beginners. It definitely lists 50 products and where to buy them, and teasers regarding historic sale prices. It stops short of explaining how he does it compared to the results many have had.