Steve Robinson – Covert Cows and Chick-fil-A


The longtime chief marketing officer for Chick-fil-A tells the inside story of how the company turned prevailing theories of fast-food marketing upside down and built one of the most successful and beloved brands in America.

During his 34-year tenure at Chick-fil-A, Steve Robinson was integrally involved in the companys growth – from 184 stores and $100 million in annual sales in 1981 to more than 2,100 stores and more than $6.8 billion in annual sales in 2015 – and was a firsthand witness to its evolution as an indelible global brand. InCovert Cows and Chick-fil-A, Robinson shares behind-the-scenes accounts of key moments, including the creation of the Chick-fil-A corporate purpose and the formation and management of the now-iconic “Eat Mor Chikin” cow campaign.

Drawing on his personal interactions with the gifted team of company leaders, restaurant operators, and the company’s founder, Truett Cathy, Robinson explains the important traits that built the company’s culture and sustained it through recession and many other challenges. He also reveals how every aspect of the company’s approach reflects an unwavering dedication to Christian values and to the individual customer experience.Written with disarming candor and revealing storytelling,Covert Cows and Chick-fil-Ais the never-before-told story of a great American success.

Enjoy a behind-the-scenes look at Chick-Fil-As visual marketing strategy with photos available in the audiobook companion PDF download.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

Author: Steve Robinson
Narrator: Milton Bagby
Duration: 7 hours 21 minutes
Released: 19 Nov 2006
Publisher: Thomas Nelson
Language: English

User Review:

employee psychic

I really enjoyed finding out the concepts behind the experience I enjoy so much at Chick fil A!